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Shipping and Returns

Shippring and Return Policy

1 Shipping Policy

1.1 Order Processing and Delivery

Upon receiving an order, KiwiVina will process and prepare the shipment within 1-15 business days (or more depending on the quantity).

Delivery times may vary depending on the destination and shipping method chosen.

Customers will be provided with an estimated delivery timeframe at the time of purchase.

1.2 Shipping Methods and Carriers

KiwiVina utilizes reputable shipping carriers to ensure reliable and efficient delivery of products.

Customers may have the option to select from different shipping methods, such as standard shipping or expedited shipping (subject to availability).

The applicable shipping fees will be calculated based on the selected shipping method and destination.

1.3 Tracking and Order Status

Once the order has been shipped, customers will receive a tracking number to monitor the progress of their shipment.

Customers can track their order status through our website or by contacting our customer service team.

1.4 International Shipping

KiwiVina offers international shipping to various countries, subject to customs regulations and import restrictions.

Customers are responsible for any applicable customs duties, taxes, or fees imposed by the destination country. These charges are not included in the product or shipping prices.

2 Return Policy

2.1 Eligibility for Returns

Customers may be eligible for returns under the following circumstances:

Receipt of damaged or defective products.

Incorrect product received (wrong color, size, etc.).

Product does not meet the specifications mentioned at the time of purchase.

2.2 Notification and Timeframe

Customers must notify KiwiVina of their intention to return a product within [X] days from the date of delivery. Notification can be made through our customer service channels, including email or phone. Please provide details of the issue and any supporting evidence, such as photographs, to expedite the return process.

2.3 Return Authorization

Upon receiving the return request, our customer service team will review the case and determine whether the return is eligible. If the return is approved, a return authorization number will be issued to the customer. This number must be clearly mentioned on the return package.

2.4 Condition of Returned Products

Returned products must be in their original condition, unused, unopened, and with all original packaging intact. Any accompanying accessories, manuals, or promotional items should also be included. We reserve the right to decline returns if the products are not returned in the required condition.

2.5 Return Shipping

Customers are responsible for arranging and covering the shipping costs for returning the products. We recommend using a reliable shipping service with tracking capabilities to ensure safe and timely delivery. KiwiVina will not be held liable for any loss or damage that occurs during the return shipping process.

2.6 Inspection and Refund Process

Once the returned products are received, our team will conduct a thorough inspection to verify their condition and eligibility for a refund. If the return is approved, the customer will be notified, and a refund will be processed using the original payment method. Please note that the refund amount may be subject to deductions for any applicable restocking fees or shipping charges.

2.7 Exceptions and Non-Returnable Items

Certain items, such as customized or made-to-order paints, may not be eligible for return. Please refer to the specific product listing or contact our customer service for further information.

2.8 Customer Support

Our dedicated customer service team is available to assist customers with shipping inquiries, tracking updates, and return-related matters. If you have any questions or require further assistance, please reach out to our customer service channels for prompt support.

Please note that KiwiVina reserves the right to update or modify the shipping and return policy at our discretion. It is recommended to review the policy periodically or contact our customer service for the most up-to-date information.